Effective: October 19, 2025

BAITACH IT Limited (“BAITACH”, “we”, “us”) provides web and app development, managed IT, cybersecurity, and AI solutions. We respect your privacy and handle personal information in line with Canadian law, including PIPEDA.

This policy explains what we collect, why we collect it, how we use and share it, and the choices you have. It applies to baitach.ca, our contact forms, LinkedIn Lead Gen Forms, and other channels that link to this policy.

Information we collect

• Contact details: name, email, phone, company, job title
• Business details: industry, website, tech stack, project requirements
• Usage data: pages viewed, links clicked, referring pages, approximate location, device and browser
• Support and project records: tickets, logs, SOWs, proposals, invoices
• Marketing preferences and communications
• Security and audit logs: IP address, timestamps, access attempts
• Any information you choose to provide in a form or call

If you submit a LinkedIn Lead Gen Form, we receive the fields you authorize LinkedIn to share.

How we use information

• Provide and improve our services and websites
• Respond to inquiries, quotes, and support requests
• Scope and deliver projects, including AI and cybersecurity work
• Send service messages and updates
• With consent, send newsletters, offers, and event invites
• Protect our services, detect threats, prevent fraud
• Meet legal, accounting, and regulatory requirements
• De-identify and aggregate data to analyze trends

Legal bases (PIPEDA principles)

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. We limit collection to what is necessary, use it for stated purposes, keep it accurate, protect it, and retain it only as long as needed to fulfill those purposes.

Cookies and analytics

We use cookies and similar technologies to run the site, remember preferences, and measure performance. Analytics tools may set their own cookies. You can control cookies in your browser. Blocking some cookies may affect site functionality.

AI features

When you ask us to implement AI or AI agents, we process the data you provide to configure and operate those systems. We do not use your client data to train our models unless our contract explicitly allows it. We follow your data handling instructions and vendor terms.

Cybersecurity work

For security assessments or managed security, we may process limited logs or system data necessary to provide the service. We access only what is required, store it securely, and delete or return it per our agreement.

Sharing information

We share personal information with:

• Service providers and vendors who support our operations (hosting, analytics, CRM, billing, security). They can use data only to provide services to us.
• Professional advisors and insurers
• Authorities if required by law, to protect rights, or to address security issues
• A buyer in connection with a business transaction, subject to confidentiality

We do not sell personal information.

International transfers

Our systems and providers may process data in Canada, the United States, or other countries. We use contracts and safeguards to protect information to a comparable standard.

Retention

We keep personal information only as long as necessary for the purposes above, to comply with legal obligations, or to resolve disputes. When no longer needed, we delete or de-identify it.

Your choices and rights

• Access and correction: request a copy or ask us to correct inaccuracies
• Consent: withdraw marketing consent at any time
• Cookies: manage in your browser settings
• Complaints: contact us. You may also contact the Office of the Privacy Commissioner of Canada.

We will respond to access requests within a reasonable time and may ask for verification.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, role-based access, logging, and secure development practices. No method of transmission or storage is fully secure.

Third-party links and LinkedIn Lead Gen Forms

Our site may link to third-party sites. Their policies apply there. If you submit a LinkedIn Lead Gen Form, LinkedIn will process your information under its own privacy policy and then share it with us.

Children

Our services are for business users. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy. The “Effective” date shows the latest version. Material changes will be highlighted on this page.

Contact us

BAITACH IT Limited
Email: [email protected]
Website: https://baitach.ca